FAQ

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Product Description

EasyLiner has been designed for easy accessibility and especially adapted to the needs of small and medium sized companies. You can receive a quote online, support at any time and a customised contract that can be sent to you in just a few minutes. 

The price is set according to your turnover, profile (including industry sector, number of customers, etc.) as well as a series of options that you select. You can receive an online quote within a few minutes by selecting the level of cover that meets your needs.

Our experience of defaulting companies shows that even the customers that you think you know well can get into financial difficulty and stop paying invoices. It is, therefore, necessary to cover your entire portfolio of customers without exception in order to reduce your risk. However, the turnover of associated companies, government, owned companies and private people is excluded from our contract as is their turnover in the calculation of our pricing and hence the cost to you. 

The price indicated online is an all-inclusive insurance premium including insurance tax and service fees. 

To be covered, you must request a credit opinion on the customer before shipping any goods or delivering any services to them. To avoid any risk of not being granted the cover you need, you can anticipate and request a credit opinion before signing a contract with them or even before prospecting a potential customer.

You will be provided access to the on-line tool ‘Cofanet’ after signing the contract and settling the payment of the premium. You could then apply credit cover for prospects and existing buyers from within Cofanet. 

We will adjust the credit limit of a buyer according to its financial standing. You will be notified via our online tool ‘Cofanet’.

Should the credit limit of the buyer be reduced or cancelled by us, you will need to adjust or cancel your credit payment terms with the buyer.

As no cover has been granted by us, we don't recommend using open credit terms. If you decide to do so and if you suffer a bad debt, you will not be indemnified.

This is a difficult question as it depends on your customers and your industry sector. However, to avoid binding you into a contract which you may judge disappointing, we have included an opt-out clause: if ever our percentage of cover does not reach a minimum of 65% you would be free to terminate the contract within 30 days of the date of the contract being signed by us.

As soon as you become aware of any event or potential situation leading to a worsening of your customer’s financial position you must notify us via our online system. This must be done, at the latest, within 30 days after the maximum credit period stated in the contract.

If we collect more than the amount of the indemnity you received, we will pay you the difference up to the full amount of your invoices.

During the quotation process or when reading your contract, please call our hotline on 1300COFACE (263223). Once your contract is signed, your commercial contact will give you all the details necessary to set up your policy.

Benefits

Our website provides free analyses on country risk and the business environment of most countries around the globe.
Our online tool provides detailed information on country risk.

We will not tell your customers that you have insurance when contacting them to update our information, or if we do we will ask for your prior approval. You may decide to disclose this information as an indicator that your invoices will be actively chased in the event of late payment or as proof of sound business management.

For the increased security of your bank, your policy can only include one 'loss payee' endorsement: so that there is no risk of conflict between banks.

Adding a 'loss payee' endorsement to your contract can be done at no cost after signing your contract.